At Ganavi, we are committed to delivering high-quality, fresh, and hygienic food products. Due to the nature of our products, we follow a strict return and refund policy to ensure safety and quality.

📌 1. Returns Policy

  • As our products are food items, returns are generally not accepted once delivered.
  • Returns are only applicable in the following cases:
    • Damaged or defective product
    • Wrong item delivered
    • Missing items in the order

📌 2. Reporting an Issue

  • Customers must report any issue within 24 hours of delivery.
  • Please share:
    • Order details
    • Clear photos/videos of the product
  • Contact us via:
    • 📞 Phone: 9743709035
    • 📱 WhatsApp: 9449440090

📌 3. Refund / Replacement

  • After verification, we will:
    • Provide a replacement product, OR
    • Issue a refund (if replacement is not possible)
  • Refunds will be processed within 5–7 working days.

📌 4. Non-Returnable Conditions

We do not accept returns if:

  • Product is opened, used, or partially consumed
  • Request is made after 24 hours of delivery
  • Damage is caused due to improper handling by the customer

📌 5. Cancellation Policy

  • Orders can be canceled only before dispatch
  • Once shipped, cancellation is not allowed

📌 6. Important Note

Ganavi ensures that all products are carefully packed and checked before delivery to maintain quality and hygiene standards.

❤️ Thank You

We appreciate your trust in Ganavi and strive to provide the best products and service.